What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at Better Hearing Center we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read a Few of Our Google Reviews

5 out of 5 Stars based on 270 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

I have been wearing hearing aids for years. My experience with Better Hearing Center was far better than others I have visited. Their friendliness, exam and knowledge of my needs was very reassuring that I’m receiving the best advice and product. Highly recommended.

Reviewer Profile Photo Wendy Campbell, on Google

Better Hearing has been very professional and willing to take care of all of my needs whenever I was having issues. Great people to work with! Larry Forbes.

Reviewer Profile Photo Larry Forbes, on Google
Reviewer Profile Photo Steven King, on Google

Staff makes you feel very comfortable upon arrival. Testing was held in a nice quiet booth. After test went through results and then looked at hearing aid options. There was no pressure to purchase a certain type and he addressed all my questions.

Reviewer Profile Photo Kurt Ritter, on Google

Fast friendly service!

Reviewer Profile Photo Bill Perry, on Google

Timely appointment. Good explanation and help with new hearing aids

Reviewer Profile Photo jeffrey landercasper, on Google
Reviewer Profile Photo Del Schreck, on Google

Better Hearing Center performed a comprehensive hearing exam and took extensive time to explain the results and answer all my questions. I left my visit feeling confident that I received quality care and a plan regarding the best options to address my hearing health. I strongly recommend this Better Hearing...

Reviewer Profile Photo Colleen Lusk, on Google

After traveling & returning home, my earring aids didn’t seem to be working right! Celeste at Better Hearing realized I had returned home with an incorrect charger. She got it straitened out & she took care of my hearing issue! Thanks, Celeste of Better Hearing in Onalaska, WI!

Reviewer Profile Photo Sandra Whiteman, on Google

Stopped in to have Dad's hearing aids cleaned. We were in and out in no time. They are always very friendly and helpful.

Reviewer Profile Photo Susan Kneifl, on Google

Accomplished what I wanted to in a timely manner

Reviewer Profile Photo Arlene Smith, on Google

I haven’t had my hearing checked for about 50 years so when I went in to get my hearing checked here, I thought for sure that they were going to try to tell me that I had to have hearing aids or I had to have more appointments or I...

Reviewer Profile Photo Nancy Rahn, on Google

I went in with a negative attitude, always previously having received hearing services through medically-based audiologists. However, my insurance would no longer pay for this. I was assured that I would continue wearing quality hearing aids. More to come.

Reviewer Profile Photo Mary Bruder, on Google

Prompt, professional and very accommodating. Better Hearing Center has a friendly and courteous staff that take a genuine interest in helping with tinnitus or any other hearing issues. Price is right with free exam and consultation!

Reviewer Profile Photo Ruth DeJarlais, on Google

So very happy with the aids I purchased through the Better Hearing Center in Onalaska. These hearing aids certainly are an upgrade to the ones I purchased through a chain business several years ago. Great staff, so helpful in all aspects of my needs! Great business.

Reviewer Profile Photo Dian G, on Google
Reviewer Profile Photo Tom Filla, on Google

Very friendly with great customer service!

Reviewer Profile Photo Myron Martin (Rusticsenior1), on Google
Reviewer Profile Photo Lisa Sonsalla, on Google

Best service ever.

Reviewer Profile Photo curt erickson, on Google

I went in to get help pairing my hearing aids to my new phone. They were so helpful, took so much time to explain everything. Then I had a question about my insurance and again they took the time to talk it through so I could make an informed decision....

Reviewer Profile Photo Linda Marten, on Google
Reviewer Profile Photo Cindy Munson, on Google

Very professional, answered all my questions, positive experience

Reviewer Profile Photo Dave Stoda, on Google

I would highly recommend the better hearing center for their honesty, and the time that they take to answer your questions.

Reviewer Profile Photo Jean Betway, on Google
Reviewer Profile Photo Calvin Manske, on Google

I only went there to see if they had a couple of tools that I lost to clean my hearing aids. Well they had them waiting before I even got there and everyone was so nice.

Reviewer Profile Photo Doug Painter, on Google